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What factors contribute to MNO customers becoming high churn risk individuals/companies?

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What factors contribute to MNO customers becoming high churn risk individuals/companies?
in General Knowledge by Diamond (59.3k points) | 356 views

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Most customers at high risk of churn are dissatisfied in some way, perhaps because of service, price, coverage or handset. While some such customers will actively approach the operator to terminate, others will not, perhaps as a result of lethargy or resignation.
by Diamond (59.3k points)

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